Avid Super Mario fans on Android phones have met their fair share of trouble after a long three-month wait for the game's release on Google Play Store, which has turned out to be extremely buggy. It is now being reported that the game app is unexpectedly force closing on users after displaying the Nintendo logo with the following error message: "error has occurred (support code 804-5100)".
Nintendo is yet to acknowledge the issue or offer a permanent fix in the form of updates for its latest creation 'Super Mario Run 2.0' on the Android platform. However, veteran members of the support forum for the game have disclosed a couple of quick-fixes to address the problem.
It is still unclear if the issue is isolated to rooted devices or if it's an Android-exclusive problem as there have been no such error reported on the iOS platform. Nevertheless, affected users are advised to clear the App data and cache from the App info page, before proceeding with the more complex technical fix to get rid of the issue.
If the issue is still unresolved even after clearing the cache, just perform the troubleshooting steps outlined below:
- Download and install a file manager app from the Google Play Store and launch it.
- Navigate to the directory path of the device's internal storage: /data/data/com.nintendo.zara
- Find the file named 'device.Account:.xml' inside the folder and delete it.
- You can now launch Super Mario Run and sync it with your Nintendo account.
Although deleting the file should resolve force close errors, you may need to re-download or reinstall all your in-game files from scratch to fix the issue permanently.