Apple TV+ users unable to redeem 1-year free trial: How to get a new redeem code?

Some eligible Apple users are complaining about not being able to redeem the free 1-year trial of its new streaming service, Apple TV+

Apple TV+

Apple is apparently offering fresh redeem codes to customers eligible for the free 1-year Apple TV+ subscription who are facing issues activating the free offer via the TV app. The multinational technological company debuted Apple TV+ last week, offering users access to exclusive Apple original TV shows and movies in 4K HDR quality. The tech giant has reportedly spent billions of dollars on original content to offer titles like "The Morning Show", "See", "For All Mankind", "Dickinson", and "The Elephant Queen" among others.

The launch of the streaming service was accompanied with a free giveaway promotion: a year of Apple TV+ if you've purchased an iPhone, iPad, Apple TV, Mac, or iPod touch since Sept 10. However, it appears that the promotion has not gone as smoothly as Apple would've hoped.

In theory, the free AppleTV+ trial should automatically show up for eligible users. All you have to do is open the TV app on your newly purchased Apple product, tap on the "Enjoy 1 Year Free" tab on the app and then get 12 months of Apple TV+ for free. The subscription otherwise costs $4.99 a month, which you will be charged should you choose not to cancel your subscription before its auto-renewal next year.

Apple is also sending out push notifications to users to raise awareness about the promotion. However, some of them are facing issues while trying to redeem the offer. As pointed out by 9to5Mac, some users are complaining about receiving the push notification but not being able to see the 1-year free trial offer on the TV app, just the 7-day trial. While other users have reported being able to redeem the free year of subscription even though they haven't purchased an Apple product since the cut-off date.

If you are unable to claim the offer even after trying out the above-mentioned steps, you can contact Apple support and they will generate a unique redeem code for you to avail the 1-year free subscription from the App Store, as pointed out by some Reddit users. All you need to do is make sure you mention your mac OS/iOS version, attach proof of recent purchase of an Apple product, as well as the name of the store you purchased the Apple device from.

This article was first published on November 5, 2019