Some random iOS 10 beta 2 users are being locked out of their Apple account after denying them the password reset option. The issue was first reported on Reddit after several users confirmed through Apple support that the two-step authentication system on their iPhone is the root cause of the problem.
Several reports have now confirmed that an inherent bug in iOS 10 beta 2 has been causing this issue and there is no need to worry about your account being hacked or some potential data theft. Furthermore, users are unable to proceed with the account reset or Unlock Account option through the individual's identity verification process as iOS often throws up an error message saying that the password cannot be reset due to a server error.
Affected users who flocked on Apple Support's official Twitter account were reportedly denied any technical assistance or resolution as they were using the dreaded two-factor authentication system, which requires both the password and a one-time six-digit code for connecting to iCloud on a new device.
Besides, Apple has no control over resetting the password once the device gets locked into the two-factor authentication system. Here is what Apple writes on its support document to justify its stance of not supporting the password reset option:
Apple Support can answer your questions about the account recovery process, but can't verify your identity."
Nevertheless, affected users may request account recovery via this support link, which automates the entire recovery process without letting hackers and third-party users any backdoor entry to your account.
Meanwhile, several posts on Reddit have confirmed the issue exists on stable versions of iOS 9.3.2 as well as iOS 9.3.3 betas. Consequently, it proves that the issue is not software-related and thereby removes all ambiguity suggesting that iOS 10 beta 2 could be the root cause of the problem.